Thursday, April 13, 2006

Now THIS Is Customer Service!!

Before you read one of the most delightful "your product has been shipped" e-mails ever, I must give you some background and history, so please stay with me.....

The year is 1978 (I am 26 years old), and I am browsing through a record shop in Temple, Texas just looking for some new records (yes, LP vinyl!). While I am perusing, I notice some of the most amazing music playing in the background, with lead vocals that are blowing me away. When I go ask about it, the guy points to the cover of the LP sitting high on a shelf and it is the solo LP of a guy named, Bill Champlin. I bought the LP on the spot. It immediately became a favorite. Bill Champlin has since become lead singer for the ever popular group, "Chicago", but nothing will ever take the place of that original recording - at least in my mind.

Fast forward to last night when I was hitting several of my friend's "my spaces", and I ran across this. This guy produced the Bill Champlin recording and has either played guitar, produced or written songs for pretty much every big name who has ever recorded music in the pop/R&B/jazz fields.

So, I went to his site, and immediately purchased his most recent CD.

Finally, here is what I really wanted you to read. This is the ACTUAL e-mail I received from them today letting me know that this CD has shipped:

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Thursday, April 13th.

I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as 'Customer of the Year'. We're all exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music